Support
How can we help?
Choose a task, or find an answer below.
Common questions
Where is my report?
Open Report History using the same sign-in account you used for your assessment. Completed customer reports are PDF files, also attached to the delivery email. A saved-stack JSON download is a backup of your entries, not your assessment.
If the email is missing, check spam in the mailbox you confirmed for delivery. Report history shows whether email confirmation or delivery is still pending. If your address still needs verification, complete the confirmation before delivery can proceed. For an expired confirmation link, return to report history to request a new one and use the latest email.
Our expected delivery window is usually within minutes, but sometimes 1–2 hours. If your report has not arrived after two hours, or you see an error, contact us about delivery. Include the approximate purchase time and receipt reference if available. Please do not purchase again to resolve a missing report.
How do I manage billing or cancel?
Use membership settings to manage renewal. Deleting your saved stack does not cancel billing. Cancellation does not itself issue a refund.
Purchases are non-refundable except where required by applicable law. For an unexpected charge, a statutory remedy, or a cancellation problem, contact billing support with the receipt reference and date. Do not include payment-card numbers.
Why are my saved entries missing?
If your stack or report history looks empty, check that you signed in with the Stack Harmony account that created those records. Customer sign-in uses email and password or Google; you do not need a ChatGPT account. You can review saved entries and download an input backup from review your stack.
Your sign-in email, report-delivery address and account-message address are separate. Changing your sign-in email does not change the other addresses. If you need help recovering access, contact us about sign-in; do not send your password or a confirmation link.
To correct entries for a future assessment, edit and save your stack, then review the saved version. Editing your stack does not change a report that has already been created.
If access is restricted, a profile was deleted, or you need help with a privacy request, contact account support. We may need to verify account ownership before helping with records.
How do I change email preferences?
Educational emails and release updates have separate subscriptions. Use the unsubscribe link in an email to manage those preferences. If the link is unavailable, contact us about email preferences.
Still need help?
Send a brief description and a report or receipt reference, if available.
Do not email health histories, medication lists, report attachments, payment-card numbers, passwords or verification links.
What support can help with
We can help with account access, billing, delivery and errors on the site. Stack Harmony provides educational information about timing and interactions. Support cannot interpret your report clinically, recommend personal dosages, change prescribed treatment or provide medical care. Discuss what the findings mean for your health with a qualified medical professional.